Telstra and Optus commenced the process of switching off their 3G networks as they transitioned to 4G and 5G networks across Australia on Monday, October 28.
The Australian Mobile Telecommunications Association (AMTA) is calling on all Australians to check their tech to ensure they stay connected post shutdown.
This transition is crucial as outdated 3G services make way for superior 4G and 5G networks that provide faster speeds and more reliable connectivity.
Devices relying on 3G, including some that default calls to the 3G network, will be unable to make calls, including emergency calls to Triple 0 on any Australian mobile network.
As the closure took effect, NSW Farmers Rural Affairs Committee Chair Deb Charlton called on telecommunications providers to make sure no one was left disconnected or in danger following the shutdown.
“While we’re still yet to gauge the full impact of the shutdown on communities, our number one priority remains that we receive an upgrade, not a downgrade, in our connectivity here in the bush,” Mrs Charlton said.
Addressing blackspots and boosting connectivity across regional NSW must also remain a priority for telcos moving forward, Mrs Charlton said, with complex telecommunications challenges still to be addressed.
“Whether it’s a landline, a mobile phone, a water meter or a tractor using telemetry technology, it’s vital the shutdown of Australia’s 3G network does not disrupt the function of important technologies and devices,” Mrs Charlton said.
“In 2024, we simply can’t afford not to be connected, and it’s critical our telcos do everything in their power to ensure this shutdown does not put anyone’s safety or connectivity at risk.”
Australians can check their device by:
- Texting ‘3’ to 3498 on any Australian network to check if their device is supported after 3G closes.
- Visiting AMTA’s Check my Device website at www.3Gclosure.com.au, which identifies the make and model of the mobile device to determine if it will be supported once 3G closes. The site is available to all Australians, on any mobile network and is available in 11 different languages including Arabic, Greek, Hindi, and Mandarin.
- Getting in touch with their service provider to find an upgrade solution that suits personal circumstances