A recent report on Coliban Water’s customer outcomes highlighted a successful financial year for the company’s relationship with its clients.
This year marked the first time outcomes were tracked by three of the company's Customer Advisory Groups (CAGs), with the data being presented in June.
The company achieved five key customer outcomes including:
- Providing high quality water that is reliable and safe;
- Being easy to deal with;
- Enhancing the environment;
- Contributing to the prosperity of the region; and
- Supporting customers in need
Managing director Damian Wells said the outcomes were created in collaboration with the community and majority of the outcomes were rated green.
He added that the measures will allow the community to hold the company accountable.
“These five outcomes were created in consultation with our community as part of our Pricing Submission 2023. This tells us that our customers expect and value these particular things the most,” Mr Wells said.
“Overall, our measures were predominantly rated green ... We are committed to our customers, and we strive for continuous improvement.
“The measures also make it easier for our communities to hold us accountable and reflect on our performance over time.”
Of the 19 performance measures jointly assessed, 16 received a green light, one was red, one was amber and another was not measurable.
To learn more about these outcomes, visit coliban.com.au