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Fostering positive workplace fuels Warramunda’s success

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Homecare resident Marie Dillon with homecare co-ordinator Kristie-Lee Kelly, enjoying good conversation over a cup of tea. Photo by Contributed

A workplace’s social environment is a make-it-or-break-it situation for most people. Warramunda Aged Care prioritises employee satisfaction and fosters a positive work environment.

Warramunda Aged Care provides a variety of care packages to suit every type of person’s needs, from residential care, to independent living and home care.

Regardless of the care package selected, Warramunda staff consistently prioritise client care, approaching each day with dedication and enthusiasm.

Warramunda is not just a home for the residents who live there. The staff who provide care to residents create an environment that feels like home to them, too.

This positive habitat allows client care to be pushed to the forefront, allowing fostered relationships to bloom and trusted connections to form.

The monthly newsletter, The Waggle, keeps residents informed with Warramunda news. It also provides entertainment through puzzles and jokes, and features a staff spotlight to showcase the dedicated Warramunda team.

In one edition, The Waggle highlighted laundry assistant homecare case manager Kristie-Lee Kelly who has been with the Kyabram aged care facility for three years and said she loved being able to help people maintain independence in their own homes.

In another edition, a highlight was quality business partner Maggi Dighton, who said that while her job took place in the background, she still enjoyed getting involved with residents or lurking in the corridors to “keep the staff on their toes”.

Warramunda chief executive John Clark said the organisation recognised one important part of a successful career — enjoying your workplace.

“That is something we are focusing heavily on, to the extent that we are now setting up a social club for employees,” he said.

Over 95 per cent of the Warramunda staff population is made up of carers, while the other five per cent fall into other categories such as shared services, administration staff and communication teams.

Mr Clark said Warramunda’s excellent reputation had enabled the facility to maintain high staffing levels, setting it apart in the industry.

The more than 150 full-time staff members hail from all corners of the region, including Kyabram, Shepparton, Numurkah, Rushworth and more.

“We have an organised team, staff know what their role is and we work to proper ratios,” Mr Clark said.

“We deliberately put a lot of time into training and development, which is another attractive proposition to people.”

Mr Clark said the potential for advancement was always a lure for employees, with a number or nurses and staff currently completing a 12-month leadership course.

“We have sent them away on development courses, the latest of those was two days at Mitchelton Winery, and there are always opportunities at Warramunda,” he said.

Whether it’s developing connections with people, designing effective leadership programs or highlighting the hard work of staff — Warramunda’s positive work environment is a secret success story that’s worth sharing.