Goulburn-Murray Water has established a dedicated flood recovery team to support its customers and communities.
G-MW incident and recovery general manager Daniel Irwin said G-MW was continuing to respond to the flood event, with a particular focus in the western area of the region at the moment.
“Our central and eastern areas are now beginning to transition to the recovery phase,” Mr Irwin said.
He said customer queries were currently focused on requests to pump water off their properties into G-MW channels or drains.
“We ask that customers contact G-MW before doing this as pumping into a channel or drain could impact customers further downstream,” he said.
“Customers in flood-affected areas should also monitor water drawn from rivers, creeks or the irrigation system, as floodwaters can have a detrimental effect on water quality.”
Mr Irwin said storages were being managed in line with the relevant operating plans, based on the conditions at each site.
“This means we are continuing to assess our assets that have likely been impacted by floodwater and commencing priority works on infrastructure repairs,” he said.
“We are also identifying support initiatives for our customers, including replacement of customer records and financial hardship considerations, and attending community recovery meetings.”
G-MW’s Tatura, Kyabram, Shepparton and Cobram Customer Service Centres have now returned to their standard operating days and times, while the Kerang and Rochester centres remain closed.
Mr Irwin welcomed customers to contact G-MW to discuss their flood recovery needs.
“We also want our customers to know that we are there to help them through this time — we will work closely with impacted communities over the coming weeks and months.”
G-MW will replace any water entitlement records and statements free of charge, and records can be sent to an alternative address if required.
To ensure the privacy of customer information, G-MW will verify the identity of people who request new copies of records.
Support for hardship in paying accounts is also available.
For more information on how G-MW can help with flood recovery, phone 1800 013 357 or visit: www.gmwater.com.au/flood-recovery