COMMUNITY SATISFACTION SURVEY ACTION PLAN
Communication
• Review of Campaspe Shire Council’s Communications Strategy to ensure its relevance in educating the community about the functions and services council provides.
• Pre-paid postcards for letterbox dropping after the completion of local projects, giving residents an opportunity to provide feedback on how the project was communicated and delivered.
• Review the customer experience journey, including updated systems and increased training for staff to improve customer interactions.
Roads
• Several road projects will be undertaken, including the completion of the Toolleen Axedale Rd widening project, continuation of the Rushworth Streetscape renewal project, road resheeting and resealing programs.
• Review of the gravel roads maintenance program to incorporate a ‘zoned grading’ approach and leverage newly purchased plant and equipment for increased efficiency.
• Review of the Road Management Plan to enhance road infrastructure management.
Drainage
• Complete storm-water pump well renewal at Colbinabbin and Echuca.
• Complete the Integrated Water Management project at the Echuca Aquatic Reserve drainage basin.
• Investigate and renew high-priority rural drainage culverts in accordance with adopted budget.
• Complete a review of the drainage inspection procedure.
Footpaths and shared paths
• Complete the construction of Breen Ave Shared User Path in Kyabram and the Waranga Rail Trail in Rushworth.
• Undertake a review of the shared path network and wayfinding signs across the shire.
• Commence preliminary investigation and detailed design for the Riverboat Dock to Victoria Park shared path.
• Complete the construction of the Echuca East Recreation Reserve pump bike track.
Public toilets
• Renew three existing public toilet facilities located in Rushworth, Rochester and Echuca.
Emergency management
• A comprehensive review of council’s response during the flood, including community consultation and engagement exercises, will be conducted, with an open report containing actionable steps to be released.
• Establishment of the Rochester Recovery Hub for a period of two years to provide access to services and support for the community in the post-flood period.
• Improvement of council’s internal preparedness for an emergency, including its emergency management structure, policies and procedures.
• Establishment of a municipal recovery committee, comprised of community members and agency staff, to guide the recovery process.
Campaspe Shire Council endorsed a Community Satisfaction Survey Action Plan at its monthly meeting on July 18.
The plan was developed to address the lower scoring results in the 2023 Community Satisfaction Survey.
Council received an overall grading of 4.9 out of 10 in the survey, conducted by Metropolis Research.
It pinpointed road maintenance and repairs as the number one issue across Campaspe Shire (a score of 3.9 out of 10).
That was followed by flood recovery (also 3.9 out of 10) and drain maintenance and repairs (4.8 out of 10).
Council did score well for its local libraries (8.8 out of 10), green waste/recycling and garbage collection (8.2 out of 10), child services (7.4 out of 10) and sporting facilities (7.3 out of 10).
Customer service is another area pinpointed for improvement, with average satisfaction rated at 6.2 out of 10.
Mayor Rob Amos said the document contained a series of initiatives and outcomes council would deliver during the 2023-2024 period, aimed at improving communication, infrastructure development and emergency management within the community.
“Many of these projects are already under way, and their inclusion in the action plan is part of council’s commitment to ensure transparency, enhance community engagement and provide quality services to its residents,” Cr Amos said.
“Council is eager for these action plan projects to be swiftly implemented, and is committed to creating meaningful change, improving infrastructure and serving the community.”