Norco, Australia’s oldest dairy co-operative, has received Canstar Blue’s Most Satisfied Customer Award for its fresh full cream milk.
Australia’s milk lovers voiced their opinion in the customer-rated Canstar Blue’s ratings for 2025, with Norco being the only Aussie milk to score five stars across customer satisfaction for taste, texture and consistency, packaging, and overall satisfaction.
Norco CEO Michael Hampson said Norco was proud to see Australian consumers rate Norco five stars for taste and overall satisfaction.
He said this recognition highlighted the dedication of the co-operative’s workers and the more than 280 dairy farming families in Norco’s supply chain.
“Being credited as the only five-star rated full cream milk for overall satisfaction shows our day-in day-out commitment to delivering high quality milk whilst also ensuring that all profits benefit our hard-working farmers,” Mr Hampson said.
“Buying Norco means more than just purchasing dairy products; it means directly supporting Australian farmers and it is rewarding to see consumers make that link in their responses to the Canstar Blue survey.
“We want to thank everyone who chooses to actively buy 100 per cent Australian farmer-owned products, especially now at a time when our hard-working farmers need to know just how much they’re truly valued.”
Eden Radford from Canstar Blue congratulated Norco for receiving the 2025 Most Satisfied Customer Award for fresh full cream milk.
“As a grocery staple, a bottle of milk can be found in almost every shopping basket at the supermarket, so it’s no small feat for Norco to earn the top-rated customer satisfaction award as decided by Aussie shoppers themselves,” Ms Radfor said.
“Norco received a top rating of five stars for overall satisfaction from its customers, as well as five stars for taste, texture and packaging. In fact, it was the only brand to receive the top rating for all three categories.”
The Most Satisfied Customer Award recognises brands that consistently deliver exceptional customer experiences, rated by real consumers. This accolade is based on surveying consumers and evaluating factors like overall satisfaction, value for money, customer service, and product performance.