Local Tesltra customers who were experiencing mobile data and internet issues before Christmas should now be ‘back to normal’.
Mobile customers reported outages in the Deniliquin CBD in particular, which the Pastoral Times believes did impact on some EFTPOS services.
Responding to questions from the Pastoral Times, Telstra said everything should be “back working again as it should” after necessary repairs were made about 6.30pm on December 22.
However, some customers are reporting a continuing lag when not connected to WiFi.
Telstra’s regional general manager for NSW Chris Taylor said the issues should have only lasted two days.
“From December 20 to 22, Telstra had an issue at our mobile base station that services the Deniliquin area,” he said.
“While the site was still operating and on air, we found that mobile coverage wasn’t reaching as far as it normally does and the signal wasn’t as strong.
“We identified there was an issue with some of our network hardware and, on the 22nd, Telstra techs visited the site and replaced the faulty equipment, which restored coverage back to normal.
“Telstra is keeping an eye on the site to make sure it continues to work properly and apologises for any inconvenience caused during that time.”