PREMIUM
Water

G-MW survey under way

Photo by Contributed

Goulburn-Murray Water is running an annual survey of 800 randomly selected customers.

The customer satisfaction survey is being conducted by phones and email.

G-MW customer and stakeholders general manager Kate Biglin said the survey results were important to inform and improve G-MW’s communications and services.

“We greatly appreciate those who take the time to complete the survey and provide us with their honest feedback,” she said.

This year’s survey is a shorter ‘pulse’ survey, with more in-depth surveys being run every four years, with the next one due in 2026.

The pulse survey involves eight questions on topics relating to G-MW including pricing, service levels, ease of doing business, trust and overall satisfaction.

Customers are randomly selected based on the type of service they receive and the amount of water G-MW delivers to them, to ensure a representative cross-section of customers are surveyed.

The survey is being carried out by Melbourne market research company Newfocus, which has conducted G-MW’s annual surveys over the past four years.

G-MW said all responses are anonymous, and the data is de-identified.

Customers can call the G-MW customer contact centre on 1800 013 357 to verify the authenticity of the survey.